User support

Frequently asked questions

The basics

• What is Visual Liturgy?
• What are the minimum computer requirements?
• What texts are included in Visual Liturgy?
• What's in the hymn database?
• Does Visual Liturgy automate worship preparation?
• How can I get help with Visual Liturgy?

New VL Subscription System

• When will the subscription system be introduced?
• How much will it cost?
• How will i know if i'm paying for things that i will actually want?
• I only bought Visual Liturgy recently, will i have to pay again?
• If I’m a new user paying £125 for a new copy, will I also have to subscribe for £52?
• Will my copy of Visual Liturgy continue to work even if I don’t subscribe?
• What will happen to additional user licences?
• Does it matter that I upgraded to Visual Liturgy 4.0 from a previous version?
• Can I subscribe to Visual Liturgy 4.0 for Common Worship if I haven’t got Visual Liturgy 4.0 but still use an older version of Visual Liturgy (such as 3.0 or earlier)?
• I don’t have the Internet on my computer. Can I subscribe?
• How can I contact you to let you know my concerns?

Using the software

(Answers provided apply to Visual Liturgy 4.0)

• I want to know the readings for a particular Sunday. How do I do it?
• How can I get Bible readings into a block text format?
• How can I use graphics in my services?
• Why can't I use different fonts in the same service?
• Using stylesheets
• Why do I get empty themes?
• Searching by source
• I'm not getting the right readings in Ordinary Time
• How can I produce undated services, or services that can be used for more than a single day, e.g. a seasonal service sheet?
• How can I link Visual Liturgy to SongSelect?

Visual Liturgy 4.0 for Common Worship issues

• Weekday lectionary provision and Common Worship: Daily Prayer.
• Why is only the Common Worship Psalter included?
• Why do I have to log on to Windows® XP since Visual Liturgy 4.0 for Common Worship was installed?
• VISUALLITURGY4 caused a general protection fault in module 3DFX16V3.DRV
• Gill Sans fonts and Lotus SmartSuite

Methodist Worship Book for Visual Liturgy issues

• The Biblical index search finds all the hymns

Licensing

• How can I get extra licenses?
• I'm moving - do I or my Church get my VL licence?
• How can I change the registration details?

Technical issues

• Does Visual Liturgy work with Windows® XP?
• Why isn't there Visual Liturgy for the Apple Macintosh?
• The lectionary in Visual Liturgy 1.x has run out!

Installation issues

• Installing Visual Liturgy onto a new computer
• Upgrading from Visual Liturgy 3.0 to Visual Liturgy 4.0 for Common Worship.
• The Seasonal Module is version 1.7. Can I install it on top of version 4.0?
• Installing Methodist Worship Book for Visual Liturgy with Visual Liturgy 4.0 for Common Worship.
• I have problems with my floppy disks. "A device attached to the system is not functioning".